SUPPORT THAT’S
OPERATING IN A
DIFFERENT GEAR.

Most B2B software companies achieve an NPS around 36.
Our support team consistently scores 97.

ADMIN BY REQUEST
BENCHMARK “WORLD CLASS SERVICE”
B2B SAAS INDUSTRY AVERAGE

iNet Promoter Score (NPS) measures how likely customers are to
recommend a company on a scale from -100 to +100.

-100100
36B2B SaaS
Industry Average
60Benchmark
“World Class Service”
97Admin By Request

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Industry Solutions

Admin By Request provides a comprehensive solution for Endpoint Privilege Management (EPM) and Secure Remote Access, enabling enterprise across various industries to enforce strict privilege controls, achieve ongoing compliance, and enhance operational efficiency. Whether you’re addressing excessive privileges, service desk overload, or the complexities of a hybrid or remote workforce, Admin By Request offers a scalable solution to meet your needs.

If your industry isn’t listed, we’d love to explore how we can support your unique requirements. Get in touch to learn more about how we can help secure your organization.

Industry Solutions

Admin By Request provides a comprehensive solution for Endpoint Privilege Management (EPM) and Secure Remote Access, enabling enterprise across various industries to enforce strict privilege controls, achieve ongoing compliance, and enhance operational efficiency. Whether you’re addressing excessive privileges, service desk overload, or the complexities of a hybrid or remote workforce, Admin By Request offers a scalable solution to meet your needs.

If your industry isn’t listed, we’d love to explore how we can support your unique requirements. Get in touch to learn more about how we can help secure your organization.

Reporting Capabilities

The audit and reporting features allow you to extract anything in real-time, such as a graphical representation of the requests and elevations happening – as they happen. Admin By Request’s enterprise privilege management tools put you in the front seat of the whole operation.

Device Location

See where all your devices are on a scalable Google Map. Click for detailed info on each device.

Inventory

Get extensive details on hardware, software, local admins, events, and more for each endpoint

Activity

Tracked activity includes API, login, and SCIM activity, mobile app usage, and a settings changelog.

New Devices

At a glance, see which devices have recently installed Admin By Request software.

Local Admins

Track and manage your local administrators from a central, birds-eye-view point.

Elevated Apps

Use the Auditlog to see which apps have been elevated, by who, and when.

How Admin By Request Supports You with PCS-DSS Control Objectives

  • Just-in-time privilege elevation and secure session management protecting cardholder data environments
  • Automated security configuration management and controlled access during system maintenance
  • Comprehensive network access controls preventing unauthorized access to payment processing systems

  • Role-based access controls ensuring minimum necessary access to systems storing cardholder data
  • Encrypted sessions and secure authentication protecting data transmission and access points
  • Detailed access logging and monitoring of all interactions with cardholder data environments
  • Controlled access during vulnerability scanning and penetration testing activities
  • Rapid privilege escalation for emergency patching and security updates to payment systems
  • Comprehensive change management and audit trails during vulnerability remediation procedures

Remote Access Risks Are Everywhere

Breaches through remote access happen when visibility is limited, controls are weak and auditability is absent

No real-time alerting for suspicious elevated or remote activity

Poor visibility into who accessed what, when, or why

Vendors or remote staff given broad admin rights, often with minimal oversight

Multiple remote access tools in use – many without MFA, audit logs, or privileged controls

Compromised credentials left unchecked

Layered Security That Protects Your Pipeline

Admin By Request eliminates the need for permanent admin rights. End users and third parties can request elevation only when needed, with requests granted remotely via the mobile app, or immediately with pre-approval or AI/machine learning

Request and Approval Layer

Access requests must be approved by a designated administrator. Role-based access controls and MFA help enforce compliance with frameworks like HIPAA, ISO 27001, and NIST by ensuring only authorized personnel gain elevated privileges.

Threat Detection Layer

All elevated actions are monitored in real time. Files and commands are scanned using 37+ anti-malware engines through OPSWAT Metadefender, supporting data protection and breach prevention requirements.

Logging and Auditability Layer

Every session is logged, including who request access, what actions were taken, and who approved them. Real-time alerts notify security teams of suspicious activity, helping meet audit and documentation obligations.

Endpoint Control at the Core, With Access Protection Around It

Endpoint Privilege Management is your foundation for least privilege, supported by secure remote and third party access, and browser based risk control from one lightweight platform.